Frequently Asked Questions
Everything you need to know about our sustainable collections.
What materials do you use in your clothing?
We exclusively use 100% GOTS-certified organic cotton and eco-friendly dyes to ensure our garments are soft on the skin and gentle on the planet.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Return shipping labels are provided for domestic exchanges.
How should I care for my Organic Zoo garments?
To maintain the quality of the organic fibers, we recommend machine washing on a cold, gentle cycle and line drying whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.